Order Cancellation:
All orders can be canceled until our team processes them. Orders are usually processed within 24-48 hours of placing an order. Once the order is processed, the packaging and shipping process begin, and it can no longer be canceled.
Return And Exchange Terms:
If you’re looking to return or exchange your order because the item you received is not as described, we’re here to help!
We offer free returns or exchanges within 15 days of receiving your order.
You can return your product for a different product (exchanges) or a refund to the original payment method.
Refunds:
- Your satisfaction is our priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees to ensure you’ll receive your item on time and as described.
- For items with a “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), if the item is in an unused and undamaged condition with original packaging and all safety seals and labels retained and not damaged.
- For Large Orders and Overseas Territories Orders, contact us at returns@ificanwhynot.com to confirm eligibility for Free Return service.
- A copy of the Ificanwhynot credit card purchase receipt and a copy of the original Ificanwhynot invoice may be requested before Ificanwhynot Customer Service issues a Return Authorization.
- The unit must be in ‘New’ condition and returned in the original packaging with all original accessories, literature, and other components. Ificanwhynot reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or other original components are missing.
- Shipping costs will be the responsibility of the customer for personal reasons such as not liking the color/quality, changing your mind, ordering by mistake, etc.
- Please note the following exceptions to our return and exchange policy:
- Discounted sale items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in the original packaging.
- Returned items must have no visible signs of wear or use.
- Shipping and handling charges are not refundable and are paid by you.
- Any deviation from the return policy outlined above could result in a delay of your refund, additional restocking/shipping fees, or refusal of your return. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.
- You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of the refund.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).
- Ificanwhynot will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Refund Requests:
Refund requests must be made within 15 calendar days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details). After 15 days from the delivery date, you must contact Ificanwhynot Customer Service to determine the best course of action.
How to Return or Exchange an Item:
To initiate a return or exchange, please complete the following steps:
- Log in to our store using your account (if you don’t have one, please create one).
- Choose the products you wish to return or exchange from your order. Take a photo of the item(s) you’ve received and note down the order number, date of purchase, and the reason for returning.
- Send us the above details (and any necessary details) to returns@ificanwhynot.com.
- Keep all the products to be returned with original packaging and labels for pickup or shipping.
(For Non-Pickup Items),
- Please do not send your purchase back to us unless we authorize you to do so.
- Please return the item(s), with original packaging and all safety seals and labels, to the provided address in the response email within 7 calendar days and send us the tracking number after you ship the item.
